Got A Question For Us?
Check out our FAQs below.
Mini Paw-Casso Range
Are the designs pre-coloured, or can I customise them myself?
The designs are not pre-coloured, allowing you to unleash your creativity and customise them however you like!
How do I colour in the designs? Do I need special markers?
Each harness comes with fabric markers, so you can start colouring as soon as you receive it.
Will the designs fade or wash off after colouring?
The fabric markers are designed to be permanent. However, to maintain the vibrancy of the colours, we recommend hand washing the harness when needed.
Are the harnesses machine-washable after colouring?
Yes, the harnesses are machine-washable. For best results and to preserve the colours, we suggest hand washing. If machine washing is necessary, wait at least 24 hours after colouring to allow the markers to set.
Can I recolour the designs after washing them?
The fabric markers are permanent, so recolouring over the same area shouldn't be required. However, if you feel you need to freshen the harness up, feel free to colour with the same colours again!
Do you offer different design patterns or coloured straps?
At the moment, we offer two unique designs, with more exciting patterns planned for future releases. Stay tuned!
Do you sell the colouring supplies separately?
Not at this stage. If you need replacement markers, please contact us through our contact form, and we’ll do our best to assist you.
Shipping
How long will it take for my order to be shipped?
We endeavour to ship all orders out within one to two business days from when they are placed. If you require a change or cancellation on your order, please contact us immediately and we’ll make the changes as long as your order hasn’t been shipped.
Please note, during busy periods such as sale periods, orders may take slightly longer to ship.
Where will my order be shipped from?
Your order will ship from Lush Pup Co head office based in Melbourne, Australia.
How much does shipping cost?
All Australian orders are shipped free of change when you spend over $95. If your order doesn’t meet this, standard shipping is charged at $8.00 and express shipping is changed at $10.00.
Do you ship overseas?
At this stage, Lush Pup Co ships within Australia only.
For further information, visit our Shipping & Delivery page.
Returns
Can I return my product if I choose the incorrect size?
Yes! As long as the products have not been worn or used and are in their original packaging, we accept returns within 30 days of when you receive your order.
Can I return my products after 30 days?
If you have received and opened your products and contact us after 30 days, we’re unable to accept your return.
For further information, visit our Returns & Refunds page.
Other Questions
Can I cancel or change my order after it’s been placed?
We endeavour to ship your order as quickly as possible to you. If you need to cancel or change your order, please contact us as soon as possible and we’ll make changes providing your order hasn’t been shipped.
What payment methods do you accept?
We currently accept payments via debit or credit card, Paypal and Afterpay. Cards accepted include Mastercard, Visa and American Express.
How can I choose the most suitable size for my dog?
Every dog is different in size and shape, and it’s very important you measure your dog properly before selecting any product size for them. Each brand we stock will have their own product sizing and you may find sizing varies by brand or item type.
If you’re unsure how to measure your pup, or if you’d like to review our brand’s sizes, please check out our size guides here.
If you have any questions regarding sizing, please email us at info@lushpupco.com.
How can I best look after my new accessories?
Our brand’s products will be individual to their cleaning guides and requirements. Within each product you’ll find a helpful guide on how to wash or clean your items. For further information, please view our care instructions here.
How can I prolong the quality and life of my products?
Like most things we purchase, your new Lush Pup Co gear isn’t indestructible or designed to last forever. There are things you can do to prolong the life of your new products:
- We recommend not wearing your products every day continuously, but cycle between different designs to prolong the quality of each item.
- Check on a regular basis for visible wear and tear. If you do see wear and tear, we recommend thoughtfully disposing of the item.
- Don’t leave the item on your pup when you’re not walking them or out on the town. Our stocked items are not designed for normal day to day playing and are designed for walking.
If you didn't find the info you are after in the above, please don't hesitate to contact us by using our contact form.